« BI and EPM in Japan | Main | BI = Blissful Ignorance, Part II »
June 21, 2007
Performance Networks, A Small Survey
Last week I did a webinar on the topic of Performance Networks, my favorite topic lately. For those interested, you can download it through this link: Performance Networks: Understanding Stakeholder Dynamics and Business Indicators
In the webcast we ran a little poll with some interesting results. In fact, much more enlightened than I would have thought. On one hand side it means that my research is perhaps not as weird as one would think: go figure, its actually happening (I mean, ofcourse, where else would I get it from). On the other hand, probably the webinar had some kind of self-selecting mechanism, only the ones ready for more advanced forms of performance management (PM) would invest the time to listen to a webcast on the subject, so the sample has a bias. Lastly, the survey was not really scientific, it is pretty clear what the advanced answer is. So, with these sidenotes, here is a loose summary of the results.
Question 1: What is the main purpose of PM in your organization?
Only 8% answered that with financial control, and 12% with external reporting. The most popular answers were operational control with 32% (which means PM would be expanding and leaving the realms of finance) and 48% answered driving strategic behavior of the organization and employees. Wow.
Question 2: What describes your performance measurement best?
21% still responded it was a set of performance indicators across the business without obvious structure. 9% stated it was a structured set of performance indicators, but 45% pointed out it was not only structured, but also linked to strategic objectives. 24% claimed it was a structured set of indicators linked to stakeholder needs and contributions. That 24% sounds very high to me.
Question 3: Whats the management control approach in your organization?
46% of respondents said it was a top down process, prescribing vision, mission, values and purpose. 11% stated performance indicators were used to monitor implementation of objectives, and 42% involves employees regularly in decision making activities. I do believe that participative decision making indeed is the common model in many western countries.
Question 4: Knowledge of stakeholder relationships
This was the beef of the webinar, using PM to improve stakeholder relationships. 11% stated they had an incomplete understanding of stakeholder relationships, while 85% claimed they had a partial understanding. 3% claimed to have a complete understanding of these relationships.
Well, with the content of the webinar, and the paper you can download in previous posts on this weblog, perhaps the understanding of stakeholder relationships is improved!
frank
Posted by Frank Buytenkijk at June 21, 2007 12:58 AM
