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July 31, 2007

Wake up call for Air Canada

How many times do you need to hear something before it sinks in and you take action. When people ask for it - respond. Air Canada did, partially. As a decentralized organization using Excel spreadsheets for reporting, you can imagine how effective they were back in 2002.

More about Air Canada and Westjet at BI for Business People...

Posted by Tom Hudock at July 31, 2007 10:30 PM

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