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September 14, 2009
New Webinar: Lessons from Best-in-Class Service Organizations: Leveraging Integrated Data to Drive Customer and Business Value
Insightful reporting, KPI's and analytics for your service business can have a dramatic impact on services financial performance and customer experience. However, companies lack access to the key information required for services analytics because:
•Services data resides in many disparate planning and execution systems across various locations and business units
•The Service Enterprise is typically geographically dispersed and the customer and install base footprint is ever changing
•Leaders lack integrated views and cannot analyze their business across dimensions such as service offering & event types, business units, product lines, regions, and segments
Register now for our Lessons from Best-in-Class Service Organizations: Leveraging Integrated Data to Drive Customer and Business Value web seminar on September 23rd at 1:00pm EDT and hear:
•Bill Pollock, Vice President Principal Analyst, Aberdeen Group, discuss the key findings and results for Best-in-Class service firms and leaders in his latest Service Benchmarking and Measurement Research report.
•Maggie Guliokas, Customer Advocacy Manager, Thermo Fisher Scientific, share actual examples of Thermo Fisher Scientific's use of integrated metrics to improve their services performance.
•Steve Morandi, Vice President Industrial Products Solutions, Oco, Inc., and Six Sigma Master Black Belt, describe Oco's Service and Customer Management Performance Analytics Solutions.
Duration: 1 hour (includes Q&A)
Who should watch: Services and Operations Professionals
Posted by Sasha Grebenyuk at September 14, 2009 12:15 PM
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