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September 14, 2009
New Webinar: Lessons from Best-in-Class Service Organizations: Leveraging Integrated Data to Drive Customer and Business Value
Insightful reporting, KPI's and analytics for your service business can have a dramatic impact on services financial performance and customer experience. However, companies lack access to the key information required for services analytics because:
•Services data resides in many disparate planning and execution systems across various locations and business units
•The Service Enterprise is typically geographically dispersed and the customer and install base footprint is ever changing
•Leaders lack integrated views and cannot analyze their business across dimensions such as service offering & event types, business units, product lines, regions, and segments
Register now for our Lessons from Best-in-Class Service Organizations: Leveraging Integrated Data to Drive Customer and Business Value web seminar on September 23rd at 1:00pm EDT and hear:
•Bill Pollock, Vice President Principal Analyst, Aberdeen Group, discuss the key findings and results for Best-in-Class service firms and leaders in his latest Service Benchmarking and Measurement Research report.
•Maggie Guliokas, Customer Advocacy Manager, Thermo Fisher Scientific, share actual examples of Thermo Fisher Scientific's use of integrated metrics to improve their services performance.
•Steve Morandi, Vice President Industrial Products Solutions, Oco, Inc., and Six Sigma Master Black Belt, describe Oco's Service and Customer Management Performance Analytics Solutions.
Duration: 1 hour (includes Q&A)
Who should watch: Services and Operations Professionals
Posted by Sasha Grebenyuk at 12:15 PM | Comments (0)
September 8, 2009
Acquiring Business Intelligence Data That's Green
Today, more than ever, businesses are encouraged to be “green”. But being green doesn't just involve trying to transition to the (almost impossible) paperless office and encompasses more than encouraging employees to remember to turn their computers off before they leave for the day. Being green involves maximizing what you have to the utmost potential and involves reducing waste. Waste reduction can involve reducing time, effort, people power, and cycles and today it doesn't have to result in sacrificing of quality. In fact, if done right, this type of green initiative it can be even more productive and profitable than today's way of doing business.
Today's most profitable companies are on a constant quest to be green. They're turning off the lights, yes, but they're also working to ensure that they're not duplicating tasks or spending money that they don't have to in order to get things done. They're avoiding unneeded waste in terms of people, technical systems, and other company resources. Companies possess information that they can use to better their business but they don't always have the means to extract that information into a usable format.
Gathering business intelligence information can be one of those areas that does seem to be a bit labor and resource-intensive but business intelligence is a vital ingredient for success and when done through cloud computing and SaaS (software as a service), it can be lean (cost wise) green (resource wise), and very effective as a whole. Instead of waiting for months for staff to pull information from multiple systems only to have a report that doesn't deliver, there are companies specialized in user-friendly business intelligence as a service. Thanks to companies like Oco, recently awarded with an MITX award, companies now have a cost-effective and resource-friendly alternative.
The MITX organization assesses businesses and recognizes best-in-class companies who exemplify innovative solutions. In 2009, they awarded several deserving companies of their prestigious award. In terms of going greener, some notable award recipients were:
- Oco - for Analytics and Business Intelligence,
- LogMeln - for Customer Impact / Support
- Vitality – for Usability
- Pixily – Cloud Computing
There were several other companies recognized as well including: iRobot, Ember Corporation, Netezza, Swaptree, VidSys, Turbine Inc., ScanScout Inc., Crimson Hexagon, SCVNGR, Virtual Computer Inc., WordStream Inc., and EveryZing Inc.
What do business intelligence, cloud computing, usability, and customer impact have to do with going greener?
Oco, for instance, can help a company extract information from multiple systems in a very cost-effective manner. Oco partners with comprehensive cloud computing companies to deliver high-end BI reporting solutions on an on-demand basis, which lifts a significant strain off your internal resources. The output has a high level of usability that has the potential for positive impact on your overall business. From cost and resource perspectives, outsourcing your business intelligence needs can help your company reduce costs, reduce waste, and can result in a more productive and potentially profitable company because of the quality and usability of the information received.
For help gaining a clear understanding of what Oco can do for you, check out this blog: http://blog.oco-inc.com/business-intelligence/bi-in-the-cloud/. Today, information is more vital than ever and companies that can easily gather data can analyze it and then implement solutions that positively impact their bottom line.
Posted by Sasha Grebenyuk at 1:45 PM | Comments (1)
September 1, 2009
Upcoming Webinar: IT Webinar featuring Dresner Advisory Services and SAP BusinessObjects
Targeted Business Analytics: How Large Companies Leverage SaaS BI
http://www.oco-inc.com/landing/september9webinar/How-SaaS-BI-Can-Work-for-You.asp
Leading companies are choosing Software-as-a-Service (SaaS) business intelligence (BI) solutions to increase performance, drive profitability, and improve customer relationships. Learn why SaaS BI is preferred for specific types of projects, how Oco's SaaS data warehousing integrates data in weeks, and the new innovations in SaaS BI tools.
Register now for our Targeted Business Analytics: How Large Companies Leverage SaaS BI and hear:
* Howard Dresner, President and Founder, Dresner Advisory Services, will discuss the future of business, the importance of Business Intelligence and the role of SaaS BI.
* Mike Beckerle,CTO, Oco, share some innovations in Oco's approach and technology and provide guidance as to when a SaaS BI solution should and should not be applied.
* Aaron Graber, Senior Manager OnDemand Solutions Engineering, SAP BusinessObjects, discuss leading SaaS BI tools and why the SaaS model is ideal to take advantage of software product innovations.
Date: Wednesday, September 9, 2009
Time: 2:00 PM EDT / 11:00 AM PDT
Duration: 1 hour (includes Q&A)
Who should attend: IT Professionals
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Oco, Inc., the leader in on-demand business intelligence solutions provides essential business visibility, delivering an integrated set of actionable reports and key performance indicators (KPIs) from multiple data sources to any user in just 6 to 10 weeks. Our solution is based on a number of modules and each module can be purchased separately. Oco‘s comprehensive solutions dramatically reduce the timeframe, cost and risk of traditional business intelligence implementations with deployment on a fixed-cost and fixed-time basis. For more information about Oco, please visit www.oco-inc.com.
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Posted by Sasha Grebenyuk at 9:15 AM | Comments (1)
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