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April 20, 2010

Kiwis Love Yellowfin

http://www.ncs.co.nz/newsletter_issues/ba/201004yellowfin.htm?xid=&xtrkm=0

Yellowfin Case Study - Taupo Drills Down Deep

Biggest advantages: it provides a stocktake of information, greater understanding of all the information that is being collected for decision making, eliminates duplication of data collection, it’s easy to find detail and data is stored centrally for all to use.

That’s a brief overview from Taupo District Council’s System Analyst David Fear on Taupo District Council’s experience of Yellowfin. Spinoffs include the improvement to corporate and organisational intelligence plus improved customer and staff satisfaction.

“I’m delighted with its functionality. It’s an awesome package, timesaving, easy to use and exciting,” says David.

He gives NCS credit for its input and partnership in achieving Taupo’s Yellowfin roll out, developing prebuilt views and smoothing the development.

Taupo wanted an integrated, effective reporting strategy to help the council meet statutory requirements and have robust, useful information that was consistent and timely for developing policies. The council also wanted to use data for benchmarking. The goal was to collect and manage information to provide better solutions, a day-to-day basis to help manage workloads and improved decision-making ability based on robust data.

“It also enables us to better manage progress and to improve the way we work,” says David.But he admits there’ve been a few lessons to learn along the way, since installation began in May 2008.

“One of the first is a clear need to improve the way information is stored and reported. Data was all over the place, it was very ad hoc and in some cases we weren’t even capturing the data we needed,” says David. Many reports seemed to be built up from data stored on different drives so it was hard to locate reports and some were never to be found again. Reporting was inconsistent, making it hard to glean an accurate picture.

Another lesson was to roll the system out to people who are keen to use it. Non users weren’t contributing to the collection of real intelligence so David’s team regrouped and changed the approach, focusing on the enthusiasts to help win support for Yellowfin by showing its advantages.

“Once that happened, there was a massive change in use,” he says. Yellowfin is now used in areas such as Health and Safety to provide easy audit, to manage infrastructure service delivery and to show staff turnover and other HR activity. Yellowfin is providing the ability to quickly audit and respond on time, and view quarterly activity at an operational level. Individuals, departments and divisions can monitor their own performance, as trends are highlighted over given intervals, such as monthly or year on year. Other reports show rates charged but unpaid, collection of rates, monthly breakdowns and rates rebate applications. All of these reports indicate where staff resources should be allocated if spikes in workloads begin to show. Trending information can also show the effects when staff are on annual leave. Regulatory systems are able to be drilled into to identify areas of concern.

Taupo now has about 100 Yellowfin users and holds regularly meetings to review use and provide training for report writers.

"Yellowfin is invaluable for keeping up-to-the-minute tabs on service requests. It produces easily read graphs and data and, being able to break down information into various formats (bar graphs, pie graphs, lists etc), makes the system highly useable. Being able to tailor the information it provides depending upon our department's needs is also excellent."
Kirsty Dutton, P.A. to Group Manager, Infrastructure and Parks Group
25 March 2010

“I have used Yellowfin regularly. Staff who believe that they are "doing all the work" and that workload is not evenly distributed can easily be shown from the facts and figures in Yellowfin that their complaint is generally unfounded. It is a great tool for this sort of activity. Also shows in simple format the amount of work being done across the board and is easily understood.”
Joe Mickelson, Team Leader - Compliance
25 March 2010

“All our stats painted in pictures, just the way I like it!”
Kylie Laurenson, Team Leader - Technical Support
25 March 2010

“Since using Yellowfin, I have lost 8 inches and 6 dress sizes.”
Norman Jones, Group Accountant
25 March 2010

“Yellowfin has given us instantaneous information at our fingertips in a format we want.”
Will Samuel, Project Manager - Organisational Intelligence
25 March 2010

“It is very easy to read and explain the data to others. Yellowfin displays the information in so many ways which is an added bonus seeing we get requests for information in all sorts of formats.”
Peter Shepherd, Team Leader Building Management
25 March 2010

“Yellowfin: It's so desirable, the Japanese want to harpoon it.”
Jared Johnson, IT Helpdesk
25 March 2010

“I refer to Yellowfin every day. I enter statistics into our KPI system, which is displayed in Yellowfin, and this is very useful for my staff to see how each month compares.”
Mary-ann Jamieson, Customer Services Supervisor
25 March 2010

“Yellowfin is an extremely powerful, yet easy to develop reporting analysis tool. I love the ability Yellowfin gives me of writing filterable analytical tabs and reports. This, in turn, empowers our dashboard users to easily seek and analyse the information they need in order to run their business units in our customer focused environment.”
David Fear, IT Systems Developer
25 March 2010

Posted by Justin Hewitt at April 20, 2010 5:30 AM

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